Return & Refund Policy

Returns

We offer a 10-day return policy. You have 10 days after receiving your item to request a return.

Return Conditions

To be eligible:

Item must be unused and unworn
In original packaging
With tags
With proof of purchase

Return Process

To start a return, contact us: info@urbanbuyers.com or +971 5252 83452. Once approved, we will provide return instructions.

Important: Returns without approval will not be accepted.

Return address
102, Above Lahori Chaska Restaurant, Al Murar, Deira, Dubai.

Customer Care: +971 5252 83452

Damaged / Wrong Items

Inspect your order upon delivery. If an item is damaged, defective, or incorrect, contact us within 48 hours at info@urbanbuyers.com or+971 5252 83452.

Non-Returnable Items

Perfumes
Beauty products
Sale items
Gift cards
Used items
Items without original packaging

Exchanges

We do not offer direct exchanges. To exchange, return the original item and place a new order.

Refunds

After inspection, your refund will be processed to the original payment method. Processing takes 5–10 business days. If not received after 15 days, contact info@urbanbuyers.com.