Return & Refund Policy
This policy explains how returns, refunds, and exchanges are handled at urbanbuyers.ae
Last updated: February 2026
Returns
We offer a 10-day return policy. You have 10 days after receiving your item to request a return.
Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Item must be unused and unworn
- In original packaging
- With tags attached
- With proof of purchase
Return Process
To start a return, please contact us:
Once your return is approved, we will provide you with return instructions.
Important: Returns sent back to us without prior approval will not be accepted.
Return Address:
urbanbuyers.ae
Dar es Salaam, Tanzania
Customer Care: +255 768 786 15
Damaged / Wrong Items
Please inspect your order upon delivery. If your item is:
- Damaged
- Defective
- Incorrect
Contact us within 48 hours:
Non-Returnable Items
The following items cannot be returned:
- Perfumes
- Beauty products
- Sale items
- Gift cards
- Used items
- Items without original packaging
Exchanges
We do not offer direct exchanges at this time.
To exchange an item:
- Return the original item
- Place a new order for the desired item
Refunds
After we receive and inspect your return:
- Your refund will be processed to your original payment method
- Processing time: 5–10 business days
If you have not received your refund after 15 business days, please contact us:
Policy Summary
- Return period: 10 days from delivery
- Condition: Unused, original packaging with tags
- Refund time: 5–10 business days
- Non-returnable: Perfumes, beauty products, sale items
Contact
Company Details
Urban Buyers General Trading FZC
Trade Licence: 4426470.01
VAT: 105286431900003
UAE Office:
Sharjah Publishing City Free Zone
Tanzania Support:
Dar es Salaam