Return & Refund Policy

We offer a 10-day return policy. You have 10 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

• Item must be unused and unworn
• In original packaging
• With tags attached
• With proof of purchase

To start a return, please contact us:

Once your return is approved, we will provide you with return instructions.

Return Address:

urbanbuyers.ae
Dar es Salaam, Tanzania
Customer Care: +255 768 786 15

Please inspect your order upon delivery. If your item is:

• Damaged
• Defective
• Incorrect

Contact us within 48 hours:

The following items cannot be returned:

• Perfumes
• Beauty products
• Sale items
• Gift cards
• Used items
• Items without original packaging

We do not offer direct exchanges at this time.

To exchange an item:

• Return the original item
• Place a new order for the desired item

After we receive and inspect your return:

• Your refund will be processed to your original payment method
• Processing time: 5–10 business days

If you have not received your refund after 15 business days, please contact us:

• Return period: 10 days from delivery
• Condition: Unused, original packaging with tags
• Refund time: 5–10 business days
• Non-returnable: Perfumes, beauty products, sale items